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Tesla has moved to a new Help Center
Tesla has moved to the new portal, Tesla ION , for managing service requests replacing the Energy Support Portal (previous service management platform). Beginning January 1st, 2023 , customers will NOT be able to generate new support requests in the previous Energy Support application (energysupport.tesla.com) or via email to industrialstoragesupport@tesla.com . Any open requests will be viewable in the Energy Service application until January 16th , 2023, after which the tickets will no longer be accessible.
Please navigate to the new Tesla ION platform to initiate your new request:
Tesla ION Platform
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